Publication Scheme

Welcome to the Publication Scheme for Robinsons Opticians Ltd, as required by the Freedom of Information Act 2000.

Introduction

This publication scheme is a complete guide to the information routinely made available to the public by Robinsons Opticians Ltd.

It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at cost, the charges will be calculated as set out in Class 7.

How is the information made available?

The information within each Class is available in hard copy from either:

Robinsons Opticians Ltd , 9 Newbiggin, Malton, N Yorks YO17 7JE

or:

Robinsons Opticians Ltd, 14 Eastgate Square, Pickering, N Yorks YO17 7DP

or it can be printed from this website (www.robinsonsopticians.co.uk)

Your Rights to Information

The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.

From January 1 2005 it will oblige opticians' and optometrists' practices to respond to requests about the NHS related information it holds, and it will create a right of access to that information.
These rights are subject to some exemptions that have to be taken into consideration before releasing information.

In addition to accessing the information identified in the publication scheme, you are entitled to request information about our NHS services under the NHS Openness Code 1995.

New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000.

Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

Robinsons Opticians Ltd, 9 Newbiggin, Malton, N Yorks YO17 7JE

Classes of Information

All NHS information at Robinsons Opticians Ltd is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This scheme had been written in accordance with those exemptions.

The information on this Scheme is grouped into the following categories:

1 - Who we are

Andrew Robinson established Robinsons Opticians in Malton during 1981, opening a further practice in Pickering shortly afterwards. Andrew was joined by Guy Crossley in 1993.

Our two practices are:

Robinsons Opticians Ltd, 9 Newbiggin, Malton, N Yorks YO17 7JE. Tel: 01653 692283/696949

Robinsons Opticians, 14 Eastgate Square , Pickering, N Yorks YO18 7DP. Tel: 01751 472737/476449

Details of all the opticians and optometrists employed in our practices can be obtained by contacting that practice directly.

Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council 0207 580 3898.

Our Company Registration number is 1776211.

2 - Our services

All our practices provide free NHS eye tests for those who are eligible.

You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. To find out if you are eligible for assistance please ask for details at either of our practices.

Appointments for eye tests can be booked over the phone, or by calling into one of our practices. Opening times can vary between locations, so please call to confirm.

3 - Financial and funding information

For every eye test performed on behalf of the NHS the optician's practice receives a set fee of £20.70. This goes towards expenses such as optometrist and staff salaries, equipment costs and other store overheads.

If you are not eligible for a NHS eye test, please contact either of our practices for details of our current charges.

4 - Regular publications and information for the public

A complete set of information about optical and ocular conditions, eye tests, glasses and contact lenses can be found on our website www.robinsonsopticians.co.uk or a number of websites including www.college-optometrists.org

Some of this information is also available in patient leaflets. These can be found at either of our practices. To request any leaflets by post please write to either:

Robinsons Opticians Ltd, 9 Newbiggin, Malton, N Yorks YO17 7JE

or:

Robinsons Opticians, 14 Eastgate Square , Pickering, N Yorks YO18 7DP

Complaints

If you have a complaint about any of our products or services, we recommend that you first discuss any problems at the practice concerned.

5 - Our policies and procedures

- Complaints

- Data protection

- Health and safety

These are available on request from either practice.

6 - This publication scheme

In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available.

7 - Cost of information

For the most part, we will only charge for hard copies or copies to media. Charges are as follows and will be reviewed regularly.

- Accessed from our website free of charge at www.robinsonsopticians.co.uk

- Single hard copies - free of charge.

- Multiple hard copies or archived copies will attract a charge for printing, retrieval and posting. We will inform you of the cost of these charges that will have to be paid in advance.

- E-mail will be free of charge.

Useful Resources

Websites:

Information Commissioner www.informationcommissioner.gov.uk
NHS Freedom of Information www.foi.nhs.uk

Publications:

Freedom of Information Act 2000 www.hmso.gov.uk/acts/acts2000/20000036.htm

Copyright:

Material available through this publication scheme is copyright unless indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium, provided it is done so accurately in a manner that will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. For HMSO Guidance notes see www.hmso.gov.uk/guides.htm

Robinsons Opticians Ltd, 2008 | Email | Contact